To Let Cambridge UK: How to Provide Remote Guest Support in Cambridge UK

Guests today expect responsive, helpful support—even when their host isn’t nearby. Whether you’re a hands-off landlord or managing multiple properties, providing excellent remote support is now a core part of delivering a five-star guest experience.

Tools That Enable Remote Support

Setting up the right tech stack allows you to assist guests anytime, anywhere:

• Smart Locks: Allow keyless, self-check-in with changeable codes

• Automated Messaging: Schedule key info (check-in instructions, Wi-Fi details, house rules) via Airbnb or tools like Hospitable

• Video Call Support: Offer FaceTime or WhatsApp video for quick troubleshooting

• WhatsApp Business: Maintain a dedicated support number with away messages and quick replies

What Guests Typically Need Help With

Understanding common support requests helps you plan ahead:

• Heating Instructions: Clear boiler or thermostat guides

• Wi-Fi Troubleshooting: Reboot tips, correct login details

• Check-In Confusion: Backup access methods or clearer instructions

• Local Info: Restaurant tips, nearby shops, emergency services

Anticipate these and answer them pre-arrival in your digital guest guide.

Emergency Response Planning

Even with remote systems, some situations still require a physical presence. Prepare with:

• On-Call Maintenance: Trusted tradespeople available for urgent issues

• Third-Party Keyholder: A neighbour or service who can deliver spare keys

• Backup Contacts: A secondary host or agent to step in if needed

These layers of support offer peace of mind to both you and your guests.

Cambridge Stays Delivers 24/7 Remote Guest Support with Local Response Backup

At Cambridge Stays, we combine high-tech systems with boots-on-the-ground response when needed. Our remote support model includes automated comms, local expert help, and proactive guest care—so landlords stay hands-off without compromising quality.

Want to Keep Guests Happy From Anywhere?

Let Cambridge Stays build a remote support system that ensures your guests feel cared for—even if you’re miles away.