To Let Cambridge UK: Creating Backup Plans for Guest Emergencies in Cambridge UK

Guests rarely plan for emergencies — but they’ll always remember how well you handled one. Whether it’s a lost key or a power cut, a well-prepared emergency plan can turn a stressful situation into a five-star review. In the competitive Cambridge short-let market, preparation builds trust — and trust builds bookings.

Common Short-Term Rental Emergencies

The most frequent emergencies that guests face include:

• Lockouts or lost keys

• Power or heating outages

• Plumbing issues (e.g. blocked toilets or leaking taps)

• Appliance failures (e.g. fridge, oven)

• Medical concerns or accidents

These can happen anytime — so the response must be fast, clear, and reassuring.

What Every Emergency Plan Should Include

A strong emergency plan protects both the guest experience and your property. Make sure yours includes:

• Spare key access: Lockbox, coded entry, or nearby contact with backup key

• Emergency contact card: Names and numbers for 24/7 support

• Local service providers: Electricians, plumbers, locksmiths, cleaners

• Essential instructions: Boiler reset, fuse box location, heating controls

• Medical emergency info: Nearest A&E or pharmacy with hours and address

This helps guests feel secure and minimises panic during unexpected situations.

How to Present the Information to Guests

It’s not enough to have a plan — guests need to know it exists and how to use it. Use multiple channels:

• Welcome folder: A printed emergency section with step-by-step guides

• Fridge magnet: With top contacts and key reminders

• WhatsApp message: Pre-scheduled or auto-send at check-in with emergency info

• In-property signage: Brief, non-alarming pointers for heating, plumbing, etc.

Clear, visible, and calm instructions reduce calls, build trust, and help guests resolve minor issues independently.

Cambridge Stays Has a 24/7 Response System Built to Handle the Unexpected

At Cambridge Stays, we’ve built a local response network for all our managed properties — including after-hours contractors, backup key access points, and live messaging support. We believe guest safety and comfort start with fast, reliable problem-solving.

Whether it’s a flat to let near the university or a large house to let in Cambridgeshire, our emergency protocols help landlords sleep as soundly as their guests.

Want to Protect Your Property and Your Reputation?

Emergencies may be rare — but your response should never be improvised. A strong plan prevents bad reviews, protects your investment, and proves your professionalism.

Let Cambridge Stays build your emergency response strategy so every guest — and every stay — is covered.