Guest Damaged Your Property? Here’s How to Handle It Without the Drama

Accidents are an inevitable part of managing properties to let Cambridge, but the way landlords respond can make all the difference. Whether you're dealing with a broken lamp or a wine spill on the carpet, addressing guest damages with a clear, calm process protects both your assets and your reputation.

Common Causes of Damage

Most damage isn’t malicious — it’s accidental. The most common issues in short-term rentals include spills on soft furnishings, broken crockery or glassware, damaged furniture from misuse, and the occasional unauthorised gathering. These problems can impact reviews if not handled professionally.

How to Document Damage Properly

Documentation is your best defence. Start with detailed, time-stamped photos of the property before each stay. Encourage cleaners to report damage with photos immediately after guest departure. Maintain digital checklists to record inventory and condition. This creates a clear timeline of accountability should a dispute arise.

Communicating With Guests Without Conflict

Approach the topic with a calm, factual tone. Ideally, reach out within 24 hours of checkout, explaining what was found, sharing evidence, and proposing a fair solution. If you plan to withhold part of the security deposit, explain the reasoning and costs involved. Avoid accusatory language — assume good intent and aim for resolution.

Cambridge Stays’ Fair But Firm Damage Policy

At Cambridge Stays, we use a transparent and respectful process for resolving damages across our properties to let Cambridge. Our team documents each stay, communicates quickly, and handles guest conversations with professionalism. This ensures property protection while keeping guest satisfaction high.

Tired of Awkward Damage Discussions? Let Us Handle the Hard Parts With Grace and Clarity

Guest relationships matter — but so does protecting your investment. Let Cambridge Stays manage the balance for you with systems that are fair, efficient, and guest-friendly.