House to Let in Cambridge: How to Deal with Forgotten Guest Items in Cambridge UK

Left-behind items are more common than you might think — and how you respond can either build guest trust or damage your reputation. Here’s how to handle forgotten property with professionalism, care, and clarity.

Create a Simple Lost & Found Protocol

Having a consistent system ensures nothing slips through the cracks:

• Log Each Item: Note the date found, description, and location. Take a photo for reference.

• Secure Storage: Designate a labeled, locked space to hold guest items for a set retention period (e.g., 30 days).

Communication Tips

How you notify guests matters as much as what you say:

• Prompt Notification: Email or message the guest within 24 hours of finding the item.

• Offer Clear Options: Let them choose between postal return (with payment), in-person pickup, or donation after a deadline.

• Set a Timeframe: Communicate how long you’ll store the item and what happens if it's unclaimed.

When to Charge (and When Not To)

• Standard Postage: Most guests are happy to pay basic shipping fees.

• Special Arrangements: For couriers or tracked shipping, provide a payment link or let guests arrange their own service.

• Exceptions: For small or sentimental items, consider waiving fees as a goodwill gesture.

Cambridge Stays Manages Lost Items With Courtesy and Transparency to Enhance Guest Loyalty

At Cambridge Stays, we treat every forgotten item as an opportunity to show guests we care. With a clear system, friendly communication, and fast action, we turn a common mishap into a loyalty-building moment.

Want to Turn a Mistake Into a Positive Review?

Let us handle lost and found professionally. We'll safeguard guest trust and deliver a top-tier experience from start to finish.