House to Let Cambridge: What to Do When a Guest Requests an Extension in Cambridge UK

An extension request is a great sign: it means your guest is enjoying their stay. But it can also complicate calendars, pricing, and turnover logistics. Here’s how to handle it professionally and profitably.

Check Availability Immediately

Before saying yes, assess your schedule:

• Calendar Coordination: Check for any incoming bookings — don’t assume your calendar is free unless you’ve double-checked across all platforms.

• Cleaning Team: Make sure your cleaners can shift or adjust their schedule to accommodate the new departure date.

Review Pricing and Terms

An extension can be a revenue opportunity — but only if it’s priced and framed correctly:

• Flexible Rates: Consider applying a nightly or weekly discount for longer stays.

• Policy Alignment: Reference your extension and late-checkout policies to ensure fairness and consistency.

Communication Tips

How you communicate the extension terms can impact guest satisfaction and review quality:

• Written Confirmation: Confirm any extension in writing through your booking platform or email.

• Clarity If Declined: If the extension can’t be granted, clearly explain why and offer alternatives (like later checkout or future stay discounts).

• Upsell Wisely: If you’re offering an extension, suggest extras — such as late checkout, professional cleaning, or premium amenities.

Cambridge Stays Handles All Extension Requests With Policy-Based Flexibility

We evaluate every request quickly and against your policies, pricing tiers, and upcoming availability. Our system allows us to act fast, confirm accurately, and secure extended income with zero hassle for the landlord.

Want to Turn Last-Minute Requests Into Revenue?

Let Cambridge Stays handle your extension requests. We’ll protect your schedule, optimise your income, and keep your guests happy — even when they don’t want to leave.