Flat to Let Cambridge: Setting Up Emergency Contact Procedures in Cambridge UK

Emergencies are rare — but how you handle them can define the entire guest experience. Whether it’s a broken boiler, lost keys, or something more serious, having a clear emergency protocol gives both guests and landlords peace of mind. In a city like Cambridge, where flats often serve a mix of tourists, students, and professionals, preparation is key.

What Every Flat Should Have

Your rental should include clear and accessible emergency information, including:

• Emergency Contact Numbers: Your direct number (or your agency's), fire and ambulance services (999), and local emergency services like NHS 111 for medical advice.

• Appliance Shutoff Instructions: Clearly labelled diagrams or instructions on how to shut off gas, water, and electricity in case of emergencies.

• Location Reference: A small printed map showing the property's location and nearby landmarks can help in directing emergency services.

Guest Communication Tips

Guests need to find this information easily and understand it quickly. Best practices include:

• Placement: Display a laminated card on the fridge or entryway with emergency details. Include the same information in your welcome book or digital guest guide.

• Clarity: Keep instructions simple and use icons or bullet points.

• Multilingual Versions: If you regularly host international guests, offer translations in at least two commonly used languages (e.g. French, Mandarin, or Spanish).

Who Handles the Call?

Clearly define who is responsible for taking and responding to emergency calls:

• Direct Landlords: If you're managing your own flat, ensure your phone is reachable, especially during guest stays.

• Letting Agency Support: Professional agencies like Cambridge Stays provide 24/7 local support, ensuring no call goes unanswered.

• Outsourced Support: Some landlords use call centres, but beware of delays or confusion from teams unfamiliar with your property.

Cambridge Stays Provides 24/7 Emergency Support With Clear In-Flat Procedures

At Cambridge Stays, we create and display clear emergency instructions in every managed property. Our local teams are available day or night to handle urgent maintenance issues, guest lockouts, or serious incidents. With trained staff and trusted contractors, we resolve problems swiftly — protecting both your property and your reputation.

Want to Protect Your Property and Your Guests?

Don’t wait for something to go wrong. Let Cambridge Stays design and implement your emergency contact procedures so guests feel secure, supported, and cared for — even in rare, high-stress moments.