Pipe Burst at 10pm? Why Your Letting Agent's Response is Everything.

It’s 10pm. A pipe bursts in your property. The tenant is stressed. Water is spreading fast. The question is — do they call you, or your letting agent? For landlords in Cambridge, the difference between disaster and resolution often comes down to the agent’s emergency response plan.

What Counts as a Rental Emergency?

Not every call is urgent — but when it is, time matters. Rental emergencies typically include:

• Major water leaks or burst pipes

• Complete loss of heating or hot water

• Electrical failures or safety risks

• Lockouts or broken entry points

• Health hazards like mould or gas leaks

These aren’t the kind of issues you want to hear about via a late-night phone call, especially if you don’t have the contacts or capacity to resolve them fast.

What a Good Letting Agent Should Do

A professional letting agent acts as the first responder. Their role in emergencies includes:

• Triage the issue quickly and calmly with the guest or tenant

• Dispatch a trusted contractor from a pre-vetted network

• Keep the landlord informed of the issue, actions taken, and estimated costs

• Follow up after resolution to ensure satisfaction and prevent recurrence

Letting agents in Cambridge who handle emergencies well don’t just fix problems — they build trust with both guests and landlords.

Benefits of Professional Emergency Handling

Speed and professionalism are everything in a crisis. A good emergency response:

• Protects your property from escalating damage

• Preserves your guest experience (and online reviews)

• Reduces your personal stress and workload

• Demonstrates responsibility, which can improve insurance standing

Guests don’t just remember the flat — they remember how issues were handled. That’s why your choice of letting agent directly impacts your brand and profitability.

Why Cambridge Stays Offers True 24/7 Support

At Cambridge Stays, we believe landlords should sleep well at night. That’s why we provide genuine 24/7 emergency coverage. From commercial property to let in Cambridge to short term let in Cambridge homes, our local team is always on call, equipped with solutions — not just sympathy.

Whether it's a late-night leak or an early morning lockout, our letting agents in Cambridge are ready. And our landlords? They never get that 10pm call — we already answered it.

Want Round-the-Clock Protection for Your Property? Let’s Talk Emergency Readiness

Emergencies don’t keep office hours. Choose a Cambridge letting agency that’s built to respond when it matters most — because your time, your guests, and your property deserve nothing less.