Are Property Management Companies Regulated? Key Facts for Cambridge Landlords

Before you hand over the keys to your Cambridge property, it’s important to know whether the people managing it are subject to oversight. Property managers play a major role in protecting your investment, and not all operate with the same level of accountability. Here’s what landlords in Cambridge should know about regulation, redress, and selecting a trustworthy management company.

What UK Laws and Standards Apply to Property Management Companies?

While there is no single licensing body for property management companies in the UK, several key regulations and legal requirements apply:

• Consumer Rights Act 2015: Property managers must provide clear information about fees and services.

• Housing Act 2004: Applies to housing health and safety standards, especially in HMOs.

• Tenant Fees Act 2019: Bans many types of fees to tenants and regulates what can be charged.

• Client Money Protection (CMP): Required by law for companies holding landlord or tenant funds.

Letting agents and managers must also display their fees, membership in redress schemes, and details of client money protection clearly on their website and in-office.

Redress Schemes, Professional Bodies, and Voluntary Codes

All property management companies are required by law to be part of a government-approved redress scheme. The two main ones are:

• The Property Ombudsman (TPO)

• The Property Redress Scheme (PRS)

These schemes provide landlords and tenants with a route for complaints and compensation.

In addition, many reputable companies are members of professional bodies such as:

• ARLA Propertymark (Association of Residential Letting Agents)

• RICS (Royal Institution of Chartered Surveyors)

These memberships often require companies to follow codes of practice, undergo training, and hold professional indemnity insurance.

How to Check if a Management Company Is Reputable

When evaluating a letting or property management company in Cambridge, landlords should:

• Verify redress scheme membership: It’s legally required.

• Ask about CMP insurance: Ensure they protect client funds.

• Check for professional accreditations: ARLA, RICS, and Safeagent badges show credibility.

• Read reviews and testimonials: See what other landlords and tenants say.

• Ask for transparency on fees: All costs should be upfront and documented.

Don’t hesitate to request references from other landlords using their services.

How Cambridge Stays Exceeds Compliance and Builds Landlord Trust

At Cambridge Stays, we not only meet the legal standards—we exceed them. Our commitment to transparency, professionalism, and local knowledge means landlords trust us with everything from single flats to full portfolios.

• Fully registered with the Property Redress Scheme

• Client Money Protection in place

• Transparent fee structures, no hidden charges

• Experienced in HMO, AST, and short-term regulation

• Proactive communication and reporting

We take compliance seriously because we know your property deserves more than box-ticking.

Want a Manager Who Meets the Mark? Talk to Us.

Regulations matter—but so does integrity, local expertise, and accountability. If you’re looking for a property management company in Cambridge that combines compliance with care, Cambridge Stays is here to help.